Phone0790 999093 AddressBeActive Clinic, 28 Castle Street, Hertford, England

Privacy Policy


This is Version 1.0 of BeActive Clinic privacy policy, effective 25 May 2018. The following policy statement explains how BeActive Clinic protects the privacy of information transmitted over the Internet from visitors to our website ( ), or our mobile application, our branded pages on social media services, or any of the other sites (collectively referred to as internet sites) . BeActive Clinic takes the privacy of its website visitors and course attendees seriously and is committed to safeguarding user information in full compliance with law, as described in this privacy policy, which explains among other things: The personal information that BeActive Clinic collects from users of BeActive Clinic and the protections employed by BeActive Clinic in safeguarding such personal information.


Non-personal data

BeActive Clinic collects some generic information automatically, solely to help BeActive Clinic determine the success and usefulness of its internet sites. This generic information, which does not reveal the identity of the visitor, includes: the country of origin, time spent on the website, most and least popular pages, browser and operating system and the originating website of the visitor. This information aids BeActive Clinic improve its services by enhancing more popular areas of the website.


Personal data

BeActive Clinic only obtains specific data about visitors to its’ internet sites when such data is supplied voluntarily, e.g. when visitors send contact enquiries or places a booking. BeActive Clinic then uses the data for the purpose of fulfilling the visitors' requests. BeActive Clinic only collect personal data that are adequate, relevant and not excessive given the purposes for which they are collected.


BeActive Clinic may share data with trusted partners who provide professional services to help develop our sites and help us perform statistical analysis, send you email or postal mail, or provide customer support. All such third parties are prohibited from using your personal information except to provide these services to BeActive Clinic.


BeActive Clinic will not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.


Data protection

We seek to protect your Personal Data using appropriate technical and organisational measures. However, we cannot and do not guarantee or warrant that such techniques will prevent unauthorised access to Personal Data or other information about you that we collect and store. Unauthorised entry or use, hardware or software failure, and other factors may compromise the security of such information at any time.


BeActive Clinic will not sell or reveal information obtained about its visitors to anyone outside of BeActive Clinic unless: authorised by the visitor, it is legally required, or such disclosure is required to protect the safety of employees, visitors, customers, or property. BeActive Clinic does not send junk (spam) email, although in some instances, when BeActive Clinic wishes to contact customers via email, respond to messages, or transmit information requested by a visitor, BeActive Clinic will use email.


Laws & Safety

BeActive Clinic will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on BeActive Clinic; (b) protect and defend the rights or property of BeActive Clinic; and, (c) act under exigent circumstances to protect the personal safety of users of BeActive Clinic, or the public.


Cookie Information

We may collect information about your computer, including where available your IP address, operating system and browser type for system administration. This is statistical data about our users' browsing actions and patterns and does not identify any individual and we will not collect personal information in this way.


We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:


  • To estimate our audience size and usage pattern.
  • To recognise you when you return to our site.


The two types of cookies used on this site are classified as "Strictly Necessary" and "Performance" cookies.


Strictly Necessary Cookies


We use "Strictly Necessary" cookies to:


  • Administrate website content
  • Make sure you connect to the right service on our website when we make any changes to the way the website works


Cookies we have defined as 'Strictly Necessary' cookies will NOT be used to:


  • Gather information that could be used to advertise products or services to you
  • Remember your preferences or username beyond your current visit


There is one cookie that we use on this site that is defined as "strictly necessary" cookies:


Session cookie  

This has a randomly generated name (eg "2a8ff4c2f40bef232b830aa" ) and it is used to keep the session live so that an administrator can update the website. It doesn't store any confidential information and is destroyed as soon as the session ends (when you close the browser).



Performance Cookies


We use performance cookies to:


  • Provide statistics on how our website is used
  • Help us improve the website by measuring any errors that occur


Cookies we have defined as 'Performance' cookies will NOT be used to:


  • Gather information that could be used to advertise products or services to you on other websites
  • Target adverts to you on any other website


In some cases, some of these cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed above.


There are four cookies that we use on this site that are defined as "performance" cookies:


_utma   Identifies unique visitors

_utmb   Tracks the referral source of your visit.

_utmc   Determines the length of time of your visit to this site.

_utmz   Determines visitor navigation within this site.



You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.


Right of Access

Where permissible, you can request more information about the Personal Data we hold about you and you can request a copy of your Personal Data.

You have certain rights with respect to your Personal Data. For more information about these rights, or to submit a request with respect to these rights, you can mail Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous, inaccurate or extremely impractical, if it jeopardises the rights of others or if it is not required by law, but in those circumstances,  we will still respond to notify you of such a decision. In some cases, we may need you to provide us with additional information, which may include Personal Data, as necessary to verify your identity and the nature of your request.


Right of Rectification

If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such Personal Data.


Right of Erasure

Where permissible, you can request that we erase some or all your Personal Data from our systems by emailing


Right to Complain to a Supervisory Authority

You have the right to lodge a complaint about our practices with respect to your Personal Data with the supervisory authority of your country or EU Member State. Please visit for more information.


Our Personal Data Retention Policy

Confidential information recorded during consultations with clients is kept to form a history in order each person is given the most effective and safe treatment. We retain your Personal Data for a minimum of 6 years from the last treatment received at BeActive Clinic. This is a requirement by insurance companies and hence, we must be compliant.


In some cases, we retain Personal Data for longer, if doing so is necessary to pursue our legitimate business interests (but only if those interests are not overridden by your own interests, rights and freedoms), comply with our legal obligations, resolve disputes or collect fees owed, conduct audits, or if doing so is otherwise permitted or required by applicable law, rule or regulation. Afterwards, we dispose of your Personal Data securely, but may retain some information in a depersonalised or aggregated form but not in a way that would identify you personally.


As stated above, you can request us to erase some or all of your Personal Data from our systems, and you can delete your account with us at any time, by emailing


Change of Ownership or Control

If we are acquired by or merge with another company, go out of business or enter bankruptcy, or sell some or all of our assets, your Personal Data may be sold or transferred in connection with the transaction in question. If such events do take place, this Privacy Policy will continue to apply to your Personal Data.


Revision of privacy policy

BeActive Clinic reserves the right to change this privacy policy at any time without notice and with immediate, retroactive effect on all User information previously collected. Each visitor agrees to review the website regularly for changes in the privacy policy and agrees to consent in advance to such changes. BeActive Clinic wants its visitors and customers to feel that their privacy will be protected when the visitor submits an enquiry online.


Contact Information

Enquiries about this privacy policy, or comments or communications regarding it, including requests for deletion or correction of user information, may be directed by email to or write to our Data Protection Officer, BeActive Clinic at 28 Castle St, Hertford, Herts SG14 1HH.


Effective Date:   25 May 2018


What our clients say...



  • Wayne is an absolute miracle worker for me, he helps me with my health condition. And I can't thank him enough.

    Client JS
  • Amazing treatment, friendly and welcoming staff, highly recommended!

    Client EE
  • Fantastic place and Wayne is an absolute star! He's been a great asset in getting me fit and ready for the Great North Run in just over 2 weeks time! And I will continue seeing him post run thereafter. Lovely to be around, very knowledgeable and works wonders!

    Client ZB
  • So glad I went in to have my back seen too. I can actually move today. Thanks for the prompt and professional service.

    Ellie Purvis
  • My first visit today - Wayne was very knowledgeable, helpful and friendly.

    Client DW
  • Thank you so much for my massage after the Knebworth half marathon today. I walked in with my legs stiff and aching and after just a few minutes I felt I had new legs! Absolutely amazing! Thank you very much!

    Client SS




If you have any questions about our services or are not sure which treatment option is most suitable for your condition, please do contact us – we’ll be happy to help.


Phone0790 999093



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